my account got hacked HELP

[nika31]

Hello, I got mail that on my paypal account there was added new 2 credit cards , this was not me so I entered account and deleted this credit cards after 10 minutes , I changed passwords and added 2 factor auth ,  I cannot contact paypal support now, so guys can you help me what can I do further? sorry for my english.

[kwwk]

I had similar sitation yesterday. someone hacked into my paypal account and made two transaction from an Italian merchant. (I am based in Singapore and speak no italian). the hacker also added a random creditcard in my account. 

I received notification from paypal about the transaction and straight away change my password and removed all linked credit card. but unfortunately the payment has already taken from my credit card. Reported to paypal but they just closed my case and said its not a fraud...... I am not able contact Customer Service from Paypal, the paypal chatbot said not customer service is available at the moment.....!!

Any idea what else can i do?

[nika31]

In my case i cannot see any transactions, can there be possibility that someone made transaction but its not showing in paypal transactions history?

[kwwk]

i m not sure either. i only used paypal once in my life to make a payment to someone. n now my account got hacked 😞 

[PayPal_JonK]

Hello @nika31 and @kwwk, 

Welcome to the PayPal Community! I'm sorry to hear you have some activity on your accounts that you don't recognize. If you see the activity on your PayPal account, we normally recommend reporting the activity through our Resolution Center. You can find more information on how to do so here: How do I report an unauthorized transaction or account activity?
 

If you don't see it on your PayPal account, please reach out to the funding source the activity occurred on to see what reporting options are available. If you run into any speed-bumps along the way, our Customer Support teams are also available via Facebook PM and Twitter DM.

Good luck and best wishes to you both!

 - Jon K