how do I Add a link to the refund or cancellation policy, so I can compleate a dispute, please.

New Community Member

Hi Everybody,



I am trying to raise a dispute becuase a supplier took my $246.75 USD and then cancelled the order.

The dispute form says "Add a link to the refund or cancellation policy"  

Where do I get such a link please/

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Esteemed Advisor
Esteemed Advisor



Before you open dispute, what status is the transaction? Pending or Completed?


Instead of claiming a billing error you should claim item not received. PayPal is asking for proof that they owe you a credit but didn’t post it. You will lose the claim since you do not have such proof.

Kudos & Solved are greatly appreciated. 🙂
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