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I don’t see why PayPal could be made to repay unauthorized third-party transactions without specifically offering fraud protection. Yet I am seeing from the Community that Paypal often closes likely fraud/scam cases by finding reported unauthorized transactions to be "authorized". I find this dismissive response to be insulting. Why not acknowledge a PayPal user's situation and honestly state that PayPal does not help with fraud or potential fraud situations? I was not sure what paypal could or would do about the series of 3 suspect transactions suddenly appearing on my account. But I could see the pattern, since confirmed by searching the BBB. (Turns out that I could not even show PayPal this pattern because only one transaction appears on my claim though I reported all three to the agent.)
I am thankful the new Paypal Key was used and could be quickly cancelled. My bank account is safe. Thank you, Paypal !
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I tried to post this followup soon after the actual resolution, but my reply would not post. Hopefully it will this time.
I am not certain who or what prompted the email I received telling me my appeals claim had been denied. It turned out that Paypal refunded the unauthorized transactions i had reported, plus one that came in just after I had submitted the appeal.
This was my first experience with unauthorized activity and confirms why I have trusted Paypal for decades. Thank you Paypal!
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I tried to post this followup soon after the actual resolution, but my reply would not post. Hopefully it will this time.
I am not certain who or what prompted the email I received telling me my appeals claim had been denied. It turned out that Paypal refunded the unauthorized transactions i had reported, plus one that came in just after I had submitted the appeal.
This was my first experience with unauthorized activity and confirms why I have trusted Paypal for decades. Thank you Paypal!
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