Around 10 years ago I had an unauthorized payment of 50-60 GBP made from my account.
When I reported this to Paypal support they responded by freezing my account and requesting a gas or electricity bill in my name from my address.
I explained that this was not possible as the address was in my parent's name. I asked that I send a bill from my new address instead.
Paypal essentially ignored me at this point and, despite repeated attempts, I never heard anything again.
Their service was effectively stopped for me despite being the victim of fraud.
I am now a programmer looking to use the PayPal API for a website that I am building. I therefore logged back into my account and found that all historical transactions no longer exist. I therefore cannot use the Resolution Center to attempt again to resolve the issue.
I used the messaging service yesterday and yet, almost 24 hours later, still have yet to receive a response.
I am now based in Spain and so calling will be very costly (and with what hope of a resolution?)
Thanks for the response but, like I said, I am a victim of fraud and Paypal have yet to do anything about. Why would I open another account? That is not a solution to being defrauded out of money.
I am looking for a resolution before I continue doing any further business with Paypal.
