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I have been charged £0.99 and £69.99 from an automatic payment I didn’t even know about. It’s from a company called Mobapps and when I looked at the apps available I have definitely not downloaded any of them. I’m also very careful about cancelling trial offers etc. I opened a dispute with PayPal but they answered very quickly that this is not an unauthorised payment. I have cancelled the automatic payment and I have emailed the company Mobapps Ltd asking for this money back but have not received a reply. What else can I do? This is a lot of money for no apparent product or service!
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Yes, it was also Fashion Guru for us
After emailing them, they responded quite quickly and we did get our money back
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Hi! Did you write to fashion guru directly? I had 2 payments, that I just overlooked. Do you think there's chance I get the money back from them, even if it's already 2 months back in time. Thank you in advance!
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Yes, on their customer support email. You can find it somewhere in contacts. [Removed]
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It worked! I had 2 payments, one of almost 70€, the other one of 85€. I managed to convince them to resend the money, as they couldn't provide any receipt, bill, invoice whatever. I guess I went through a 10-message-loop until I got my money back! but it worked!!
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hello @hippy_ade it's the same case with me. could you provide me the email you contacted Fashion Guru on?
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