Unable to return for refund

puckettdavies42
New Community Member
Hi I opened a dispute for a item of poor quality . But according to post office the address is not valid . Its made up of Chinese characters and numbers . Can return
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2 REPLIES 2

ShaqOatmeal
Contributor
Contributor

That is exactly why you use PayPal and why you pay those insanely high fees!!! You do that to get your as* covered when things like this happen. Just contact PayPal's customer support and you will get your money back. probably can keep the shi*ty item as well, if the seller is unresponsive.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@puckettdavies42 

 

Contact customer services and they will give you the correct english spelt address.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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Kudos / Solution appreciated.
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