Hello everyone, I have an Etsy shop and a customer found one of my listings to his liking, but wanted it bigger ("as big as you can make it"). So I proceed to give him a budget, he agreed on the budget, I produced the items. On July 15 I sent him the package. On the 25 I receive a message from the buyer saying that the items arrived damaged (he endorsed a pic with one of the items I sent in which you can see that it is indeed damaged). So now this guy says that he wants a refund and so on. I told him that I can only open an investigation on my postal service starting on the 30. Idk, this person comes across to me as really shady. I thoroughly prepared the packaging, using air bubbles and foam peanuts. I also asked him to send me pics of the box and the items, so far he hasn't send me anything. He sent me a message telling me that the box (and all the protection I used inside) is already gone. He also sent me a message saying that my packaging was faulty.
So, while I wait to open an investigation on my end, what are the things that I need to know or have to do here? Thank you very much. I would be really sorry to lose my Paypal account because of this guy tbh. Cheers.
