Identity Fraud and PayPal wont help me

proesler
New Community Member

My phone was stolen about a month and a half ago and the person hacked in and stole everything from me, all credit cards were maxxed out, all of my money was stolen and thankfully I got everything back except from PayPal. PayPal now thinks I owe them $4,000 and I have called and talked to them 25 times in the last month. Either I will talk to someone and they will not help at all and hangup on me or I can talk to a supervisor (which I have only gotten the option to do that twice) and they will give me a ticket number and say it will be resolved in 48 hours (which it wont) so then when I try and check on it I cant even access it? Like it does not exist and they gave me a bunch of random numbers? I dont understand why this is so difficult to get resolved, no one will help. What do I do?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@proesler 

 

Nothing we can do for you unfortunately if paypal themselves are not helping you, maybe seek legal advice?


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PayPal_Bindu
Moderator
Moderator

Hello @proesler,

 

Welcome to our community forum and thanks for posting!

 

Sorry to hear about the fraudulent activity and negative balance in your PayPal account. No need to worry! We offer full protection for confirmed unauthorized transactions. Please reach out to our team through the available contact options at the bottom of PayPal page or message us through our Twitter and Facebook pages for additional assistance to get this resolved. 

 

I hope this helps!

Bindu

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kernowlass
Esteemed Advisor
Esteemed Advisor

@PayPal_Bindu 

 

They have done that 25 times already !!

Think that is the issue.


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