I've been hacked and now I can't log back in to change password

[GameWise]

Hi, I think I've just been hacked. I got an email saying I've added a [removed] to my account (which I didn't do), and also enable 2 factor authentication (which I didn't do). 

Further, now I can't seem to login with my paypal email to change my password 😞

Any advice on what I should do next? Thanks so much for your wisdom!

Gil

[sonnyh]

Sorry, I got hacked and called the number before I read the warning about no calling any number on the screen.  I was able to change my password before being locked out of acccount.  I can get on Paypal with phone but not computer.  I know this didn't help but am looking and if I find anything else I will post.

[PayPal_RachelK · Accepted solution]

Hi @GameWise and @sonnyh,

Thank you for your posts.

I am so sorry to hear what has happened. I know this must be concerning. To get this sorted, I would suggest you contact our Customer Support as soon as possible. 

They can assist you with re-securing your account, and reporting any unauthorized activity. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

I hope this helps!

- Rachel 

[GameWise]

Thanks Rachel

[Temp20230121za]

thank you