How do you escalate to a claim when "escalate to paypal" doesn't appear anywhere?

[Ooze1]

I opened a dispute after paying someone 8 euros for a service he did not provide. He refused to provide it afterwards in a long-winded chain of messages, which I've uploaded as evidence. He is now explicitly dodging me. The case will not be resolved amicably, and I'm seeing 0 options to contact PayPal directly from where I am, which is honestly infuriating. All I get is automated call centers and FAQs as if that's a replacement for a human representative. My anger aside, I'm now trying to escalate it to a claim and seeing tons of conflicting information online.

Inside my dispute, it says I may do so on or after September 1st. In other parts of the website, it says the dispute will be closed automatically after 20 days (shorter than the time I have to wait to escalate it to a claim). It's as if PayPal just doesn't wanna deal with these types of things.

How in the sweet god do I let this **** company know they have to step in and charge a refund, and perhaps contact local authorities in the seller's region to inform them of this case of theft?

The scammer's PayPal ID is William [removed]

[kernowlass]

@Ooze1 

If you opened a dispute for service not received then normally you get the escalate option as long as it is 7 days since you paid, then click on view > escalate.

[Frankyboy2]

We’re in PayPal do u esculate a claim I can see anywere to do this it’s just say I can esculate after I’ve given the seller time to respond but it’s been 23 days and no response can any tell me we’re to go to esculate

[PayPal_RebeccaN]

Hey @Ooze & @Frankyboy2, 

Thank you both for posting. 

I am sorry to see you have both experienced issues escalating a PayPal case. 

As highlighted by @kernowlass, if the case was opened for Item Not Received, you should have the option to escalate this after 7 days. 

Steps on how to escalate your case via the PayPal Resolution Center can be found here: How do I escalate a dispute to a claim?

You should also receive emails from PayPal regarding escalating your case. I would ask that you access your Resolution Center via the PayPal Website rather than the PayPal App. 

If you are still unable to escalate your case, I would suggest getting in contact with our customer service team directly. To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 

Rebecca 

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