How can I cancel my order to someone who advertised a product and haven't sent me it?

Ilker1112
Contributor
Contributor
I saw a second hand product advertisement in ebay kleinanzeigen (Germany), seller sent me his PayPal address so I could send him the amount. After I sent him the amount, he disappeared. The order didn't drop the amount from my account yet. How can I cancel that order?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Ilker1112 

 

How did you pay ie which option, goods/services or friends/family?

How did you fund the paypal payment? 


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Ilker1112
Contributor
Contributor
It was friends/family from my bank account connected to paypal
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Ilker1112 

 

I suspected as much.

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time.
Scammers know this and target you by doing 'off ebay' transactions using the friends/family option.


You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.




Advice is voluntary.
Kudos / Solution appreciated.
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