DOES PAYPAL PAY BACK?

[Trish555]

Hi

EVE SLEEP QUERY

In April 2022 I purchased an Eve mattress which had a "no quibble return and refund" for a year if not suitable.  In September, I decided it was not for us so I emailed and asked for a collection and refund.  I had an acknowledgement and notification that they were dealing with it but then did not hear anything else.  Today I emailed again for an update and got back an email from the administrators who advised that Eve Sleep PLC went into administration on 17th October 2022 and there would be no further transactions.  I paid via PayPal through Lloyds Bank.  Do you know if PayPal will refund?  Many thanks.

Trish 555 22.10.22

[kernowlass]

@Trish555 

You have up to 180 days to open a paypal dispute for non receipt of item OR item received but not as described.

However they do not cover 'guarantees' or 'buyer remorse'.