Charge back with synchrony bank?

[Twaquan]

So, apparently PayPal is dragging their feet with processing my claim. I have evidence the seller used a fake tracking number, but they won’t look at it. Everybody tells me that PayPal will always rule in favor of the seller if they produce a tracking number. They don’t even bother to verify the address. So, I was wondering if I can file a claim with synchrony bank since I used PayPal credit?? This is for a $1200 item, so I’m very upset about the fact PayPal refuses to even investigate or look at the evidence

[Twaquan]

anybody?

[kernowlass]

@Twaquan 

You do know that volunteers offer their services on here, you may get an instant answer sometimes but bumping a post after 3 hours is not really acceptable.

[Twaquan]

Fair enough. My apologies

[kernowlass]

@Twaquan 

This is all I can advise.

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[Twaquan]

Thanks for the response. Oh, believe me, I’ve been calling everyday. I filled the claim Monday and submitted screenshots of the tracking number provided by the seller as well as a detailed report from ups proving it was not sent to my address. It was actually a package addressed to a local church where my buddy happens to be a deacon. I have all this evidence, but PayPal still insists we wait for the seller to respond. Is that normally the case? Even with screenshots and official reports from UPS? What happens if seller doesn’t respond in a timely manner? I find it very disheartening that a simple tracking number (even a bogus one) is enough for PayPal to rule in the sellers favor. Are you sure there is an appeal process? I was told all decisions are final. Sorry if I seem stressed, but I am. This is an expensive item.