Bogus email

[BARBVA]

I just received an email stating from PayPal but address looks bogus to me. Here is link. Do not want to type a hot link.

<removed>

It is telling me about a $868.00 transaction of which I did not do. What should I do? Has anyone else received one?

Thanks

[kernowlass · Accepted solution]

@BARBVA 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity

[tungle816]

i received 2 emails stating the same amount on the transaction but to 2 different company for coinbase payment though. they got me and so i called to verify everything and they gave me the run around.

[PayPalMichelleW]

Hello @tungle816,

We would like to see if we have any options to help. For this situation, I would suggest you contact us to provide additional details. To contact Customer Service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter. I hope this helps.

Thanks!

MichelleW