ACCOUNT RESTRICTED, CARDS ON FILE OLD AND GONE, HELP VERIFYING AND LIFTING RESTRICTION.

adamcortlandt
New Community Member

My title says it all. I want to start selling on ebay and haven't opened my paypal account in years. Only to find out it's now restricted. Problem is the 2 cards they have on file are OLD and I no longer have them. What do I do now to prove that I'm me?

I have my new bank card, DL, SS, Birth cert, whatever. I've lived at same address for over 15yrs. My family lives with me, they can all verify who I am, and if in northern california I can show up in person. What's the process moving forward?

 

Thank you for your help,

Adam 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@adamcortlandt 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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