subscription (recurring payment) returns to cancel url without errors

bhindy-terkwaz
Contributor
Contributor

Hi there,

I have an issue with the subscription (recurring payment),
I integrate with the API without SDK.
And after creating the subscription, I get the links with approve URL, and the status is pending approval.
After that, I log in with the sandbox account and always return me to the cancel URL without ant error appears.

How can we solve this issue?

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1 REPLY 1

MTS_Jennifer
Moderator
Moderator

Hello,

Thank you for posting to the Merchant Technical Support Community.

Here are possible reasons why the subscription is failing:

  • You are logging into the same account that is processing the payment. Since PayPal will not allow you to pay yourself due to many card industry regulations, your subscription will fail. Make sure you are logging into the buyer sandbox account instead of the seller sandbox account.
  • There is an malformed variable that is being passed into the Subscription request. Check your variables to make sure that there are no syntax errors or incorrect variables.
  • The return URL was pointed to the Cancel URL. Verify that your return URL is not pointing to the Cancel URL
  • The subscription was not setup and approved properly

Thank you,

Jennifer

 

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