autoreturn url not working after sum days

sunggon
Contributor
Contributor

Hellow,

I'am newbi on paypal.

 

now I am working for auto return in sandbox.

somedays worked from the day start.

(I did autoreturn to On, and registered Return URL , and Payment Data Transfer to ON, so worked)

but now , don't to to return after payment . I didn't change anything in config.

So I setted again, and again.

But url never changed for return url.

 

just It was on paypal result page 

 

"Your payment was completed. To continue shopping, please return to the merchant."

 

if you know why it is, please teach me.

 

thank you.

 

 

 

 

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19 REPLIES 19

earth2frankie
Contributor
Contributor

Hello, I am experiencing the exact same problem. Since a couple of weeks ago, around the beginning of August 2018, when making a test payment to my Sandbox merchant account, the return URL with PDT enabled is no longer working. Instead of being redirected to the return URL, paypal redirects to a generic Checkout page with the following URL: 

 

https://www.sandbox.paypal.com/webapps/hermes?flow=1-P&ulReturn=true&token=1AS676027T527961S&useract...

 

The page just shows the PayPal banner graphic and the following text:

 

Your payment was completed. To continue shopping, please return to the merchant.

 

And the page title is: PayPal Checkout - Please try again.

 

The IPN works as expected and I receive the confirmation email sent by the IPN Listener I have setup. The above page is curious because the title says to please try again, however the main text says payment completed. And in the URL, there is a generic error code with "Payment_already_done". 

 

In any case, even when I disable PDT and try a different return URL, I still get redirected to the generic PayPal Checkout page. 

 

I even tried to create a new merchant Sandbox account but I still have the same problem.

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sunggon
Contributor
Contributor

hello,

 

Fortunately I received temporary solution for this problem from paypal technical support.

They said "edit hosted button step 3. 'Take customers to this URL when they finish checkout' ".

It's working now. so, I made checkout program. 

but, this is temporary prescription, and the real problem has not been solved yet.

 

They said like this "As for this case, I have to check with our developer. I will let you know once I have the information on this." at 08/13/2018

and I can't receive solution yet.

 

after 1 or 2 weeks, I have to start real payment system.

I hope this problem just in sandbox case.

 

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Azor2610
New Community Member

Hello there.

 

I have the same problem, can you explain me some more about that hosted button?

 

Thanks a lot!

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Molly9730
Contributor
Contributor

I'm having the same problem.  This used to work - has worked for years. But recently auto return/PDT stopped working, and the Continue Shopping button stopped working too.  IPN still works fine.  

 

I see the exact same behavior on Sandbox as on the Live PayPal site.

 

Has anyone figured this out?  PayPal must have changed something, but I've been searching for 2 days and can't find anything that helps.

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earth2frankie
Contributor
Contributor

sunggon indicated the solution which seems to resolve the problem. 

 

They said "edit hosted button step 3. 'Take customers to this URL when they finish checkout' 

 

enter here the same PDT link and it will work.

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Molly9730
Contributor
Contributor

Thanks for replying earth2frankie! I think I'm already doing what was suggested.  Here is the form I'm sending to PayPal.  This worked successfully for 8 years.  It has only recently stopped working, which makes me think PayPal changed something.

 

Note this is my Sandbox/test site, but the Live configuration is exactly the same

 

<form name=formdata id=formdata target="_self" action="https://www.sandbox.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="AC6J7JULHMXEJ">
<input type="hidden" name="shopping_url" value="http://test.thetripclip.com/tc/products/products2.php">
<input type="hidden" name="return" value="http://test.thetripclip.com/tc/products/congrats.php">
<input type="hidden" name="notify" value="http://test.thetripclip.com/tripclip_ipn.php">
<input type="hidden" name="CancelURL" value="http://test.thetripclip.com/tc/products/products2.php">

<input type="hidden" name="on0" value="Color">
<input type="hidden" name="os0" value=Blue>
<input type="hidden" name="on1" value="Pen Color">
<input type="hidden" name="os1" value=Green>
<input type="hidden" name="on2" value="Gift">
<input type="hidden" name="os2" value=No>
<input type="hidden" name="on3" value="Gift Message">
<input type="hidden" name="os3" value=>
<input type="hidden" name="custom" value=2>
<input type="hidden" name="currency_code" value="USD">
</form>

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Molly9730
Contributor
Contributor

I received a response from PayPal Tech Support today.  They said this is a known issue and they will let me know when it's fixed. 

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pankaj9296
Contributor
Contributor

I see this issue in Sandbox account. Is it working in live account?

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Molly9730
Contributor
Contributor

pankaj9296 - this problem is happening in both sandbox and on the live site.

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