Unrequested refund

an100984
Contributor
Contributor

Hello, we are using paypal webscr api to sell items through our website which is a marketplace, so payments are not done to the same paypal recipient. We have successfully sold a lot of items through the website, but we got some refund ipn requests which apparently is not being issues by the merchant. How is this possible? An example of those messages is:

 

[insurance_amount] => 0.00
[discount] => 0.00
[transaction_subject] =>
[txn_type] => web_accept
[payment_date] => 14:19:37 Oct 14, 2018 PDT
[last_name] => A******n
[residence_country] => GB
[shipping_method] => Default
[item_name] => ****** order # 153
[payment_gross] =>
[mc_currency] => GBP
[payment_type] => instant
[protection_eligibility] => Ineligible
[verify_sign] => AAvLBz469B8kovcvezbsbNdzegQHAkFT6aM4Kw6qW4TCsaj2IafnEBvd
[payer_status] => verified
[tax] => 0.00
[payer_email] => <revmoved>
[txn_id] => 3WG379471Y832963S
[quantity] => 1
[receiver_email] => <removed>
[first_name] => A***a
[payer_id] => 9XUA4YHLA5U8E
[item_number] =>
[handling_amount] => 0.00
[payment_status] => Refunded
[shipping] => 0.00
[mc_gross] => 60.45
[custom] => 5********0
[charset] => windows-1252
[notify_version] => 3.9
[shipping_discount] => 0.00
[ipn_track_id] => 21e3c5f7b7212

 

Thanks

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.