Unable to confirm sandbox email address

webcoral
Contributor
Contributor

I've recently created a sandbox account that needs the email address linked to the account confirmed however when attempting to confirm the address no confirmation email is sent. 

 

I've re-requested an email to be sent on countless occasions and have checked my junk box and spam inboxes, which both do not contain the confirmation email. 

 

This is preventing me from being able to test payments as I'm a unconfirmed user I'm unable to receive payments. 

 

please help me to confirm my email address / phone number of my sandbox account so I can begin testing receiving payment to my sandbox account?

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3 REPLIES 3

MTS_Justin
Moderator
Moderator
Hello,

Email notifications within our sandbox environment are sent to the "notifications" section of your developer account, so check there for any email confirmation emails and click on the link provided in the email to confirm the email address.

https://developer.paypal.com/dashboard/notifications

Thanks !

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webcoral
Contributor
Contributor

the email notification list is empty.


clicked the "Confirm this email address" again
and got no notification in the list.


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MTS_Justin
Moderator
Moderator
Hello,

Please share the merchant id for your sandbox account so I can check this from my side.

Thanks !

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