Unable to confirm sandbox email address

isaac_admin
Contributor
Contributor

Hi, 

 

I've recently created a sandbox account that needs the email address linked to the account confirmed however when attempting to confirm the address no confirmation email is sent. 

 

I've re-requested an email to be sent on countless occasions and have checked my junk box and spam inboxes, which both do not contain the confirmation email. 

 

This is preventing me from being able to test payments as I'm a unconfirmed user I'm unable to receive payments. 

 

please help me to confirm my email address / phone number of my sandbox account so I can begin testing receiving payment to my sandbox account?

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16 REPLIES 16

MTS_Justin
Moderator
Moderator
Hi @ryeg

Please share the email address for the sandbox account in question.

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ryeg
Contributor
Contributor

Hi, My account is rian.gonato@via-appia.ph.

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MTS_Justin
Moderator
Moderator
Hi @ryeg

I've manually confirmed the email address and verified your account

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godievski
New Community Member

I dind't receive any email to confirm sanbox email. My account is pgu_author@ paypal.com

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MTS_Justin
Moderator
Moderator
Hello,

I've checked your account, it's verified with a confirmed email address.

All notifications within our sandbox environment are sent to the "notifications" section within your PayPal Developer account.

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mikediamanto
Contributor
Contributor

Can you please confirm email address for the following sandbox account "client @ getapp.com" ? 

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MTS_Justin
Moderator
Moderator
Hello,

The email address for that account was already verified.

I've manually verified the account for you though.

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