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Unable to confirm sandbox email address

SOLVED
Contributor

Unable to confirm sandbox email address

Dear PayPal admin, can you please manually confirm my sandbox email address? It's paypal @ @absurdpublications.com

I've tried doing this numerous times from my developer account but I'm still getting an alert in the sandbox To-Do list, to confirm my email address.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Contributor

Re: Unable to confirm sandbox email address

OK, problem solved: in case anyone else gets stuck on this...

 

I reset the password for the paypal-buyer @ absurdpublications.com account, via the account Profile drop-down (which only works intermittently!) to something completely different that I'm sure I hadn't used before, and this was successful.

 

Then I clicked on the "log in to PayPal" link on the accounts page, and linked the sandbox account to my developer account using the paypal-buyer @ absurdpublications.com address and the password I created above.

 

This created a sandbox account with everything correctly verified - email address, banking details, etc etc.

 

I was then able to test my website shopping cart using the sandbox account above, and everything worked fine. Finally ... after 7 hours of mucking around.

 

Honestly, PayPal... how about some clearer error messages so we know what's going wrong???!!!

7 REPLIES 7
Highlighted
Contributor

Re: Unable to confirm sandbox email address

Sorry, that's paypal @ absurdpublications.com

Moderator

Re: Unable to confirm sandbox email address

Hello AnneMN,

By the looks of it, you have already deleted that email address/account.

By default we would recommend to create sandbox accounts via the developer portal.
https://developer.paypal.com/developer/accounts/

That way they are verified from the start.

Kind Regards,
Stefan
Contributor

Re: Unable to confirm sandbox email address

Yes, I've deleted that account because I couldn't verify any of the banking details.


Now my developer account shows 2 sandbox accounts (on the page https://developer.paypal.com/developer/accounts/)

paypal-facilitator @ absurdpublications.com BUSINESS account
paypal-buyer @ absurdpublications.com PERSONAL account

 

The instructions on the page say "To link your sandbox account to your developer account, log in with PayPal and provide your sandbox account credentials."

 

I can't use either of the accounts above, because I don't have the password, and there appears to be no way of either obtaining it or resetting it to something I know. If I use my normal PayPal account, I get an error message that says "Check your entries and try again."

 

So how do I create sandbox accounts via the developer portal, as per your instructions?

 

Thanks

Contributor

Re: Unable to confirm sandbox email address

Note that I tried resetting the password for the paypal-buyer @ absurdpublications.com account, via the account Profile drop-down, and repeatedly got this error:

 

Something went wrong. The password for your sandbox account could not be updated. Try again.

If you wish to report this error please include the following error id: 28176c2003270

Contributor

Re: Unable to confirm sandbox email address

OK, problem solved: in case anyone else gets stuck on this...

 

I reset the password for the paypal-buyer @ absurdpublications.com account, via the account Profile drop-down (which only works intermittently!) to something completely different that I'm sure I hadn't used before, and this was successful.

 

Then I clicked on the "log in to PayPal" link on the accounts page, and linked the sandbox account to my developer account using the paypal-buyer @ absurdpublications.com address and the password I created above.

 

This created a sandbox account with everything correctly verified - email address, banking details, etc etc.

 

I was then able to test my website shopping cart using the sandbox account above, and everything worked fine. Finally ... after 7 hours of mucking around.

 

Honestly, PayPal... how about some clearer error messages so we know what's going wrong???!!!

New Community Member

Re: Unable to confirm sandbox email address

"By default we would recommend to create sandbox accounts via the developer portal.
https://developer.paypal.com/developer/accounts/

I have done that but how would you go about creating buttons that would pay to the sandbox account?

Contributor

Re: Unable to confirm sandbox email address

This seems to have magically fixed itself, about 4 hours after I linked my sandbox account to my developer account, from the developer account.

 

Is this system inordinately slow???