URGENT: Marketplaces and Platforms - Onboard Sellers not working in LIVE app (works fine in sandbox)

[traintime-de]

Hi there

We are unable to onboard sellers before payment after implementing Partner Referrals API via the following documentation when we switch from sandbox -> live credentials:

https://developer.paypal.com/docs/multiparty/seller-onboarding/before-payment/

We seem to have all eligibility options enabled in our account eligibility:

https://developer.paypal.com/developer/accountStatus 

On the account status page there is an option integrate the PayPal Partner program:

However the link (https://www.paypal.com/us/webapps/mpp/partner-program/global-programs) is now broken:

We applied for PayPal Partner program some time ago and contacted PayPal support to enable the functionality in our sandbox - all tested and working as expected and we are now ready to launch our platform.

In addition, we have now re-applied to the PayPal Partner program via the following link:

https://www.paypal.com/us/webapps/mpp/partner-program/contact-us

Everything is working fine in our sandbox accounts - although unfortunately we get the following error when we switch to LIVE credentials:

API METHOD: POST 
API URL: https://api-m.paypal.com/v2/customer/partner-referrals 

responseBody: {
    name: 'NOT_AUTHORIZED',
    message: 'Authorization failed due to insufficient permissions.',
    debug_id: '***',
    information_link: '',
    details: [
        {
            issue: 'MISSING_SCOPES',
            description: "User doesn't have this API in their scope"
        }
    ],
    links: []
}

This is preventing us from launching our platform - please advise ASAP the steps that must be taken in order to add the scopes required to our LIVE credentials (as per our sandbox account)

Many thanks,
Christoph

[murraygray]

@RequestDeck did you ever get any resolution on this issue? We're in the same boat here - our app is built, and stuck in sandbox. We can't get anyone to respond to us.  😞 

[ryanmcvay]

I sort of heard back from PP. They basically said that my app was not vetting the users the way they wanted. So, I have already chosen a competitor. I have now integrated Stripe and it is a much better workflow. Plus they split the funds at time of payment. So no need to build a crazy automated system to submit to PP's API to process payouts. And there documentation is so much better.

Good luck!