cancel
Showing results for 
Search instead for 
Did you mean: 

This transaction cannot be processed. The merchant's account is not able to process transactions.

Options
HP-Union
Contributor
Posted on

Hi, when I try to pay by card, I get a notification: "This transaction cannot be processed. The merchant's account is not able to process transactions." 
I'm using Paid membership pro for subscriptions. Can you help me with this? 

1 REPLY 1

This transaction cannot be processed. The merchant's account is not able to process transactions.

Options
PayPal_Donna
Moderator

Hello @HP-Union,

 

Welcome to the PayPal community and thank you for your post.

 

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

 

-Donna

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.