The merchant's account is not able to process transactions.
TonkinDonkin
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Posted on
Dec-21-2019
07:06 AM
Getting this on first transaction have used the woocommerce payment pro app.
I am using the same paypal account as always. Did I need to set up a specific dev paypal account? This part is not clear.
I am presuming something in the paypal account needs to be altered but paypal tell me there is no support.
I was told when I subscribed to pro there would be help.
Bit lost so all help appreciated. thanks
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MTS_Justin
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Jan-10-2020
07:34 AM
Hello,
The error is usually returned when you attempt to process a direct card payment, but you're account is not setup to process this type of payment, ie. it does not have payments pro enabled at an account level.
I would recommend submitting a support ticket for this production issue and provide the relevant account information and a copy of any API response you have where the error message is shown.
Our technical team will review the issue for you and provide the necessary support.
https://www.paypal.com/mts
Thanks !
Was my post helpful? If so, please give me a kudos!
The error is usually returned when you attempt to process a direct card payment, but you're account is not setup to process this type of payment, ie. it does not have payments pro enabled at an account level.
I would recommend submitting a support ticket for this production issue and provide the relevant account information and a copy of any API response you have where the error message is shown.
Our technical team will review the issue for you and provide the necessary support.
https://www.paypal.com/mts
Thanks !
Was my post helpful? If so, please give me a kudos!
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