Subscription webhook was not sent in sandbox environment.
warawang
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Posted on
Aug-28-2022
03:25 AM
Hello,
I proceeded in the following order in a sandbox environment.
And most of the webhooks were not sent.
Until recently, all webhooks were received.
This is a sudden problem.
Action | Method | Webhook | Note |
1.Create Subscription | REST API | Received | |
2.Approve Subscription | Sanbox WEB | Not Received | |
3.Activate Subscription | REST API | Not Received | |
4.Suspend Subscription | REST API | Not Received | |
5.Re-activate Subscription | REST API | Not Received | This step returned an API error response indicating that the status of subscription is not SUSPEND. The status of subscription changed normally from SUSPEND to ACTIVE despite the error. |
- Sandbox Business Account ID
NCY6J6JVPQJ3S
- Subscription ID >
I-GWXAMYL9FF5W
Labels:
- Labels:
-
API
-
Recurring Payments
-
REST
1 REPLY 1
MTS_Justin
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Sep-01-2022
07:23 AM
Hello,
Thanks for sharing the merchant id for your sandbox account.
Does this issue only occur with subscription "I-GWXAMYL9FF5W" ?
I've checked the accounts API activity and I can see that you've been attempting to suspend and re-activate the profile multiple times and on some occasions the response is that the profile cannot be suspended or re-activated in it's current state.
Can you please try creating a new subscription and perform the same tests as before and let me know if the issue re-occurs whilst using the new subscription id ?
Thanks !
Was my post helpful? If so, please give me a kudos!
Thanks for sharing the merchant id for your sandbox account.
Does this issue only occur with subscription "I-GWXAMYL9FF5W" ?
I've checked the accounts API activity and I can see that you've been attempting to suspend and re-activate the profile multiple times and on some occasions the response is that the profile cannot be suspended or re-activated in it's current state.
Can you please try creating a new subscription and perform the same tests as before and let me know if the issue re-occurs whilst using the new subscription id ?
Thanks !
Was my post helpful? If so, please give me a kudos!
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