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Sandbox not receiving email notfications after completed payments

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traintime-de
Contributor
Posted on

Hi there

 

Our Sandbox has not received any notifications email since 05 July:

traintimede_0-1626873246270.png


However payments have been successfully made:

traintimede_1-1626873347999.png


This issue seems to be across sandbox accounts all our sandbox accounts:

traintimede_2-1626873422497.png


Notifications are on:

traintimede_3-1626873462885.png


Please advise.


Thanks

 



 

 

4 REPLIES 4

Sandbox not receiving email notfications after completed payments

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MTS_Justin
Moderator
Hello,

We're currently aware of a technical issue where emails are not being delivered within our sandbox environment.

The relevant technical teams have been engaged to investigate and provide a solution. Once a solution is made available, I'll update this thread.

Apologies for any inconvenience.

Thanks !

Was my post helpful? If so, please give me a kudos!

Sandbox not receiving email notfications after completed payments

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traintime-de
Contributor

Hi there 👋

 

PayPal email notifications were working but they seem to have stopped working again since 06 August 2021:

traintimede_0-1629227523658.png

 

Sandbox not receiving email notfications after completed payments

Options
MTS_Justin
Moderator
Hello,

The issue is not resolved yet, the relevant technical teams continue to investigate to find a solution.

Once it has been found, I'll post back in this thread.

Thanks !

Was my post helpful? If so, please give me a kudos!

Sandbox not receiving email notfications after completed payments

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MTS_Justin
Moderator
Hello,

This issue is now resolved.

Thanks !

Was my post helpful? If so, please give me a kudos!

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