Sandbox acct error: "The merchant's account is not able to process transactions"

mwdwh
Contributor
Contributor
I have a Joomla site that uses J2Store and Paypal Payments Pro plugin to process payments through a regular Paypal merchant account which works great. I'd like to set up a sandbox account for future development/testing, and have everything set up seemingly correctly, using the API username, password and signature from the Sandbox account. Every time a purchase is attempted an error comes up "This transaction cannot be processed. The merchant's account is not able to process transactions.". I've seen this on the forum before and a Paypal rep was able to trigger something on the account to get things running. Hoping that will work for us too. Thanks and any help is greatly appreciated. Best, Wes
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4 REPLIES 4

MTS_Justin
Moderator
Moderator
Hello, Please share the email address for the sandbox account in question and I'll take a look. I assume you're attempting direct card payments ?

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mwdwh
Contributor
Contributor
Yes you are right it is for direct card payments, and the email address is: wes AT mantyweb DOT com Thanks for checking on this!
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mwdwh
Contributor
Contributor
The email address could also be wes-facilitator AT mantyweb DOT com Any help you can provide with this is much appreciated. We have a client using Paypal payments pro for Joomla and are eager to get back to development on their site as soon as paypal sandbox is working. thank you.
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MTS_Justin
Moderator
Moderator
Hello,

I've fixed the issue with your account, it was not correctly enabled for payments pro.

Apologies for not replying sooner, our focus has been on clearing a backlog of support incidents submitted to our support portal

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