Sandbox account are charging the wrong fees: 3.4% instead of 2.9%

thancock
New Community Member

One of our sandbox merchant accounts (merchant id: 6FUFGDKS7U2PE), is charging a higher than expected fee of 3.4% + 30p. It should be the standard 2.9% + 30p. 

 

Can this be changed?

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2 REPLIES 2

MTS_Justin
Moderator
Moderator
Hello,

Thanks for sharing the merchant id of your sandbox account.

The standard rate is 3.4% + 30p so that's why it's applied by default on new accounts.

I can look into getting this changed for you. I'll respond back here once it's been updated on the account.

Thanks !

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MTS_Justin
Moderator
Moderator
Hello,

I've been able to get the requested rate applied to your sandbox account and should take effect instantly.

Apologies it took so long, I've been chasing this request on a daily basis.

Thanks !

Was my post helpful? If so, please give me a kudos!
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