Sandbox account are charging the wrong fees: 3.4% instead of 2.9%
thancock
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Posted on
Apr-28-2022
07:16 AM
One of our sandbox merchant accounts (merchant id: 6FUFGDKS7U2PE), is charging a higher than expected fee of 3.4% + 30p. It should be the standard 2.9% + 30p.
Can this be changed?
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2 REPLIES 2
MTS_Justin
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May-03-2022
07:35 AM
Hello,
Thanks for sharing the merchant id of your sandbox account.
The standard rate is 3.4% + 30p so that's why it's applied by default on new accounts.
I can look into getting this changed for you. I'll respond back here once it's been updated on the account.
Thanks !
Was my post helpful? If so, please give me a kudos!
Thanks for sharing the merchant id of your sandbox account.
The standard rate is 3.4% + 30p so that's why it's applied by default on new accounts.
I can look into getting this changed for you. I'll respond back here once it's been updated on the account.
Thanks !
Was my post helpful? If so, please give me a kudos!
MTS_Justin
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Jun-08-2022
08:36 AM
Hello,
I've been able to get the requested rate applied to your sandbox account and should take effect instantly.
Apologies it took so long, I've been chasing this request on a daily basis.
Thanks !
Was my post helpful? If so, please give me a kudos!
I've been able to get the requested rate applied to your sandbox account and should take effect instantly.
Apologies it took so long, I've been chasing this request on a daily basis.
Thanks !
Was my post helpful? If so, please give me a kudos!
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