We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
When clicking "Manage Paypal Risk and Fraud" from "My Profile", I am redirected to the account ledger page. I cannot access the "risk and fraud management" settings for my paypal sandbox merchant account by direct URL access or link on the website. It is important that I am able to change these settings because I am getting a "Transaction refused due to risk model" with "ErrorCode: 10626" for certain transactions—I am assuming it's because they are over $1500.
Solved! Go to Solution.
I'm not really sure what risk there is in the sandbox for transactions over 1100. This seems kind of ridiculous since some may need to test larger orders/transactions. Nevertheless, this appears to the the correct answer. Thanks.