Risk and fraud management inaccessible the sandbox

[cl9]

When clicking "Manage Paypal Risk and Fraud" from "My Profile", I am redirected to the account ledger page. I cannot access the "risk and fraud management" settings for my paypal sandbox merchant account by direct URL access or link on the website. It is important that I am able to change these settings because I am getting a "Transaction refused due to risk model" with "ErrorCode: 10626" for certain transactions—I am assuming it's because they are over $1500.

[MTS_Stefan · Accepted solution]

Hi CI9,

The sandbox has a transaction limit of about 1100, everything above it is blocked due to risk.

[cl9]

I'm not really sure what risk there is in the sandbox for transactions over 1100. This seems kind of ridiculous since some may need to test larger orders/transactions. Nevertheless, this appears to the the correct answer. Thanks.

[bornfree11]

I got the same error (with a different number) mine has the same description, due to risk.  The transaction I was charging was for only $63.00, so not due to the amount.  The customer showed me the transaction in her credit card ledger showing the charge immediately followed by a refund.

My guess is fraud protection from the card issuer, but I'm not sure.  I tried 2 different credit cards for my client and none worked.