Hi,
While testing in sandbox environment we came across the refund error 13602.
Further investigation showed that the error was specifically due to insufficient balance in the currency of the original transaction (thanks @kernowlass).
We're looking for a solution that requires the minimum configuration on the business account and, most importantly, one that doesn't require manual intervention.
We know that a possible solution is to hold/refuse payments in foreign currencies.
Another solution could be to configure (virtually) all currencies and ask the account manager to regularly transfer from other currencies to the desired one.
Both solutions feel short on our expectations, since one is blocking and another requires an unnecessary manual balance management.
Is there an alternative solution to this problem?
Best regards, thanks in advance.
