REPORTS TAB TIMING OUT

[tgcandco]

Hi.  Paypal Business user.  I am needing to download reports.  As of a few hours ago everytime I click on the "Reports" the browser tab waiting circle starts and than I get a 'time out error'. I have tried again on multiple browsers and each time cleared all my history and cache.  The problem seems to occur only on the reports tab (https://business.paypal.com/merchantdata/).   Is anyone else facing the same problem and / or found a fix.

Regards,

Thomas

[vapn]

Same here, yesterday there were issues with secondary accounts and that was resolved. But today I can't get into the reports menu with any account at all. Really need to reconcile my accounts today and can't. 

[not_here]

Hi @tgcandco,

There is a known issue with the reports and the engineering teams are working to resolve. You can find updates on this issue on the PayPal Status page. 

Thanks,

Christina 

Was my post helpful? If so, please give me a kudos!

[vapn]

Christina, there is nothing about this on the status page, that was the first place I looked.

[not_here]

@vapn 

Under "Incidents" there is a message about reporting: 

Christina 

[MTS_Justin]

Hello,

Issue has now been resolved.

Apologies for anyone impacted.

Thanks !