Production mode doesn't work

[bg1234]

Hi, I change my express checkout button to production. And I'm login by real customer and make transaction.

I have information that payment is confirmed but on my buyer account isn't charged and business paypall account doesn't have payment.

But when I check this payment via API I recaive information that payment is success.

Any idea?

[MTS_Justin]

Hello,

Share information relating to the accounts and this specific transaction.

1. Merchant ID for your account (see thread 'how to report an issue' to locate it)
2. Transaction ID for the specific transaction
3. API response from payment lookup

Thanks !