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Platform (Partner) Account not receiving platform fee in sandbox

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Seeker70
New Community Member
Posted on

I am using the Paypal Commerce Platform, and I have this activated in my Sandbox Account.

 

There are three parts to the test transaction:

Payer Account
Merchant Account
Platform Account

I can successfully run a transaction, which debits the Payer sandbox account and credits the Merchant sandbox account. However, the Platform account does not receive the fee as a credit in its account.

Payer pays $100, and the fee is set up in the Order Creation here: 

https://api-m.sandbox.paypal.com/v2/checkout/orders

Like so:
"intent": "CAPTURE",
"purchase_units": [{
"amount": {
"currency_code": "USD",
"value": "100.00"
},
"payee": {
"email_address": "XXXXXXXXX"
},
"payment_instruction": {
"disbursement_mode": "INSTANT",
"platform_fees": [{
"amount": {
"currency_code": "USD",
"value": "15.00"
}
}]
}

After the transaction is completed and captured, the Payer account has $100 less than it did before. The Merchant account has $85 added to it, minus paypal fees. So the platform fee IS being taken out of the payment. However, the Platform Account shows no activity and does not get credited with the $15. 

Is this a bug? Or am I missing something I should be doing?
6 REPLIES 6

Platform (Partner) Account not receiving platform fee in sandbox

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sankris
Contributor

I am also facing the exact same issue. Even tried with DELAYED disbursement_mode. In merchant account transaction, partner fee deduction is reflected correctly, however no activity recorded in Partners account. I believe I followed all the instructions correctly mentioned in https://developer.paypal.com/docs/platforms/checkout/immediate-capture/. Thanks!

Platform (Partner) Account not receiving platform fee in sandbox

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ilab-dev
Contributor

I'm also facing same issue. anyone got solution ? 

Platform (Partner) Account not receiving platform fee in sandbox

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ilab-dev
Contributor

@Seeker70 @sankris You got any solutions ? Is this only on sandbox?

Platform (Partner) Account not receiving platform fee in sandbox

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oggo
Contributor

I am also facing this problem 😞 Does anybody know if this is also a production issue?

Platform (Partner) Account not receiving platform fee in sandbox

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flyingkei
Contributor

I've been having the same problem. According to this stack overflow, you need to call and set up a real account in order to see the marketplace fee move correctly.
https://stackoverflow.com/questions/63455004/paypal-checkout-platform-fee-on-order-create

I haven't verified this myself because I haven't called in yet to set up an account to use the commerce platform.

On a separate note, has anyone been able to do a server-side implementation of creating an order with a platform fee, or do I have to do it client-side?

Platform (Partner) Account not receiving platform fee in sandbox

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oggo
Contributor

I am triggering the order capture on the server using the api and it seems to work fine.

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