Paypal payment is not working on Mac book

[ramalekshmi]

Steps to reproduce:

1. Add product to cart

2.Proceed to checkout and enter the shipping address details

3. Select the Paypal payment method

4.Enter the Paypal personal account credentials

Direct to PayPal payment page and submit it.

After processing payment, the order is not getting placed and the page is directing to checkout page throwing error.

Please check the loom video link below :

https://www.loom.com/share/e2bacf1bf8aa404a9bfb354d7b1f608d

[MTS_Jennifer]

Hello,

Thank you for posting to the PayPal Sandbox Community.

Are you still experiencing the same issues?

Can you please comment your sandbox merchant id so I can see if there is an error message hitting the back end?

Can you comment the complete response your server is receiving(removing any credential information)?

Some currencies are not available for every country, so that can cause an issue as well.

Thank you,

Jennifer

Payment

[ramalekshmi]

Hi Jenifer,

Good Day!

I'm still facing this issue.

My Business account sandbox merchant Id: KWRUZL9C95336

[2020-03-23 05:08:48] main.DEBUG: array (
  'url' => 'https://api-3t.sandbox.paypal.com/nvp',
  'SetExpressCheckout' => 
  array (
    'PAYMENTACTION' => 'Sale',
    'AMT' => '55.00',
    'CURRENCYCODE' => 'CHF',
    'RETURNURL' => 'http://XXX.YYY.com/paypal/express/return/',
    'CANCELURL' => 'http://XXX.YYY.com/paypal/express/cancel/',
    'INVNUM' => '000000162',
    'SOLUTIONTYPE' => 'Mark',
    'GIROPAYCANCELURL' => 'http://XXX.YYY.com/paypal/express/cancel/',
    'GIROPAYSUCCESSURL' => 'http://XXX.YYY.com/checkout/onepage/success/',
    'BANKTXNPENDINGURL' => 'http://XXX.YYY.com/checkout/onepage/success/',
    'SHIPPINGAMT' => '5.00',
    'ITEMAMT' => '50.00',
    'TAXAMT' => '0.00',
    'L_NUMBER0' => NULL,
    'L_NAME0' => 'XXX Product',
    'L_QTY0' => 1,
    'L_AMT0' => '50.00',
    'BUSINESS' => 'test',
    'NOTETEXT' => NULL,
    'EMAIL' => 'customer mail id',
    'FIRSTNAME' => 'xx',
    'LASTNAME' => 'yy',
    'MIDDLENAME' => NULL,
    'SALUTATION' => NULL,
    'SUFFIX' => NULL,
    'COUNTRYCODE' => 'UZ',
    'STATE' => 'test',
    'CITY' => 'xxx',
    'STREET' => 'test address',
    'ZIP' => '67893456',
    'PHONENUM' =&gt[Removed. Phone #s not permitted],
    'SHIPTOCOUNTRYCODE' => 'UZ',
    'SHIPTOSTATE' => 'test',
    'SHIPTOCITY' => 'xx',
    'SHIPTOSTREET' => 'test address',
    'SHIPTOZIP' => '67893456',
    'SHIPTOPHONENUM' =&gt[Removed. Phone #s not permitted],
    'SHIPTOSTREET2' => 'test',
    'STREET2' => 'test',
    'SHIPTONAME' => 'xxx',
    'ADDROVERRIDE' => 1,
    'METHOD' => 'SetExpressCheckout',
    'VERSION' => '72.0',
    'USER' => '****',
    'PWD' => '****',
    'SIGNATURE' => '****',
    'BUTTONSOURCE' => 'Magento_Cart_Community',
  ),
  'response' => 
  array (
    'TOKEN' => 'EC-6MC98862A02895157',
    'TIMESTAMP' => '2020-03-23T05:08:48Z',
    'CORRELATIONID' => 'f6215f9b02600',
    'ACK' => 'Success',
    'VERSION' => '72.0',
    'BUILD' => '54296257',
  ),
) [] []
[2020-03-23 05:09:56] main.DEBUG: array (
  'url' => 'https://api-3t.sandbox.paypal.com/nvp',
  'GetExpressCheckoutDetails' => 
  array (
    'TOKEN' => 'EC-6MC98862A02895157',
    'METHOD' => 'GetExpressCheckoutDetails',
    'VERSION' => '72.0',
    'USER' => '****',
    'PWD' => '****',
    'SIGNATURE' => '****',
    'BUTTONSOURCE' => 'Magento_Cart_Community',
  ),
  'response' => 
  array (
    'TOKEN' => 'EC-6MC98862A02895157',
    'BILLINGAGREEMENTACCEPTEDSTATUS' => '0',
    'CHECKOUTSTATUS' => 'PaymentActionNotInitiated',
    'TIMESTAMP' => '2020-03-23T05:09:55Z',
    'CORRELATIONID' => '36991dfb5bd2e',
    'ACK' => 'Success',
    'VERSION' => '72.0',
    'BUILD' => '54296257',
    'EMAIL' => 'customer personal sandbox mail ID',
    'PAYERID' => 'xxxx',
    'PAYERSTATUS' => 'verified',
    'FIRSTNAME' => 'John',
    'LASTNAME' => 'Doe',
    'COUNTRYCODE' => 'DE',
    'SHIPTONAME' => 'xxx yy',
    'SHIPTOSTREET' => 'test address',
    'SHIPTOSTREET2' => 'test',
    'SHIPTOCITY' => 'xxxx',
    'SHIPTOSTATE' => 'TEST',
    'SHIPTOZIP' => '67893456',
    'SHIPTOCOUNTRYCODE' => 'UZ',
    'SHIPTOPHONENUM' =&gt[Removed. Phone #s not permitted],
    'SHIPTOCOUNTRYNAME' => 'Uzbekistan',
    'ADDRESSSTATUS' => 'Confirmed',
    'CURRENCYCODE' => 'CHF',
    'AMT' => '55.00',
    'ITEMAMT' => '50.00',
    'SHIPPINGAMT' => '5.00',
    'HANDLINGAMT' => '0.00',
    'TAXAMT' => '0.00',
    'INVNUM' => '000000162',
    'INSURANCEAMT' => '0.00',
    'SHIPDISCAMT' => '0.00',
    'INSURANCEOPTIONOFFERED' => 'false',
    'L_NAME0' => 'XXX Product',
    'L_QTY0' => '1',
    'L_TAXAMT0' => '0.00',
    'L_AMT0' => '50.00',
    'PAYMENTREQUEST_0_CURRENCYCODE' => 'CHF',
    'PAYMENTREQUEST_0_AMT' => '55.00',
    'PAYMENTREQUEST_0_ITEMAMT' => '50.00',
    'PAYMENTREQUEST_0_SHIPPINGAMT' => '5.00',
    'PAYMENTREQUEST_0_HANDLINGAMT' => '0.00',
    'PAYMENTREQUEST_0_TAXAMT' => '0.00',
    'PAYMENTREQUEST_0_INVNUM' => '000000162',
    'PAYMENTREQUEST_0_INSURANCEAMT' => '0.00',
    'PAYMENTREQUEST_0_SHIPDISCAMT' => '0.00',
    'PAYMENTREQUEST_0_SELLERPAYPALACCOUNTID' => 'My sandbox business account mail ID',
    'PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED' => 'false',
    'PAYMENTREQUEST_0_SHIPTONAME' => 'xxx yyy',
    'PAYMENTREQUEST_0_SHIPTOSTREET' => 'test address',
    'PAYMENTREQUEST_0_SHIPTOSTREET2' => 'test',
    'PAYMENTREQUEST_0_SHIPTOCITY' => 'xxxx',
    'PAYMENTREQUEST_0_SHIPTOSTATE' => 'TEST',
    'PAYMENTREQUEST_0_SHIPTOZIP' => '67893456',
    'PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE' => 'UZ',
    'PAYMENTREQUEST_0_SHIPTOPHONENUM' =&gt[Removed. Phone #s not permitted],
    'PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME' => 'Uzbekistan',
    'PAYMENTREQUEST_0_ADDRESSSTATUS' => 'Confirmed',
    'L_PAYMENTREQUEST_0_NAME0' => 'XXX Product',
    'L_PAYMENTREQUEST_0_QTY0' => '1',
    'L_PAYMENTREQUEST_0_TAXAMT0' => '0.00',
    'L_PAYMENTREQUEST_0_AMT0' => '50.00',
    'PAYMENTREQUESTINFO_0_ERRORCODE' => '0',
  ),
) [] []

Please let me know if I need to do any modifications.

[ramalekshmi]

Hello Jenifier,

Any update on this ticket.
Now I'm using new Merchant Id: BNRQMQ9EZWJ86

Can you please share some information to track this issue