New to the community? Welcome! Please read our Community Rules and Guidelines
PayPal Express (js)
Sandbox and Production
First noticed: Today. Software has been in production for a few months.
In both sandbox and production environments, when a user is attempt to pay as a guest with a credit card, an error occurs after submitting.
In the paypal express popup, the message appears as ""Contacting the merchant to update your shipping address". Underneath that in obscured text it reads "Things don't appear to be working at the moment. Please try again later."
My services do not require shipping, and I have the paypal express configured to that extent.
I provide an online product and do not ship anything. but my customers get the shipping address error when they try and pay for my online app .
it is costing my business money, and PayPal do not answer their phone - I waited for 2 solid hours on hold, and did not get a live person.
Solution - move to Stripe.
This just started happening to us after months without problems. No code/configuration changes have been done yet this problem is now preventing customers from subscribing to our service. Very frustrating.
I have already done that and I have not received an answer. This has severely hindered our ability to enroll new customers. I was hoping to get an answer here.
@jelroddev Could you please provide the source code and the URL of the error page? To view source code simply right click on the error page and scroll down to "view source" (for most browsers). A long string of code will appear. Simply copy and paste the entire string (it can be long) and provide it here. Maybe once we have that we can decode the issue.
By chance are you using Payment Data Transfer with this guest Express Checkout flow? Also, are you able to replicate in live? It's possible that return and cancel URL's may not be provided in your request. To be sure, I would advise to file a support ticket at https://www.paypal-support.com.