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One or more sandbox accounts could not be created.

SOLVED
Contributor

One or more sandbox accounts could not be created.

 Hello,

 

I tried to create a buyer test account. Germany, verified, no credit card, balance 1000 Euros. Password with numbers, symbols (like: != etc.) and letters. Email address on my domain (paypal-test-customer@...) After clicking on "create account" I get the following message:

 

Noname.jpg

 

No matter what I change, I am not able to create an account (I changed browsers, allowed everything). Besides, I have / had two accounts in my sandbox, but they had not been created by me, they seem to be created by paypal:

 

paypal-fascilitator@ ...my domain

 

The other one I deleted.

 

Thanks in advance.

PS. I read the other threads, but they did not solve my problem or I simply overlooked a solution.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: One or more sandbox accounts could not be created.

Hello,

Ok, I'll need to review your developer account.

Please create a support ticket via our support portal "https://www.paypal.com/mts" and then paste the ticket number in a new reply here and I'll review it.

Thanks

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4 REPLIES 4
Moderator

Re: One or more sandbox accounts could not be created.

Hello,

After you complete the account creation process and the error is shown "one or more sandbox accounts could not be created", is the sandbox account actually created ? Do you see if in your list of sandbox accounts ?

https://developer.paypal.com/developer/accounts/

Was my post helpful? If so, please give me a kudos!
Contributor

Re: One or more sandbox accounts could not be created.

Hello,

 

unfortunately not. There is only 1 sandbox account (it also says: total records: 1) and it is the one that has been automatically created, without me initiating it, it was just there (paypal-faciliator@...).

 

Thanks in advance.

Moderator

Re: One or more sandbox accounts could not be created.

Hello,

Ok, I'll need to review your developer account.

Please create a support ticket via our support portal "https://www.paypal.com/mts" and then paste the ticket number in a new reply here and I'll review it.

Thanks

Was my post helpful? If so, please give me a kudos!
Contributor

Re: One or more sandbox accounts could not be created.

Hello Justin,

 

Here it is: #180530-000204

 

Thanks!