Need DPRP enabled on sandbox account

[Robin159]

The account is:

[Robin159]

Account ID: 8TE7DZYBZ8Y5N

[MTS_Justin]

Hello,

I've checked the account and recurring payments shows as being enabled.

Thanks !

[Robin159]

HI Justin, thanks for looking into this.  Strangely I'm still getting the error below when I try to create a profile with CreateRecurringPaymentsProfile.

Thanks,
Robin

Array
(
[TIMESTAMP] => 2022-07-14T16:28:51Z
[CORRELATIONID] => a8828cc05236d
[ACK] => Failure
[VERSION] => 56.0
[BUILD] => 56068150
[L_ERRORCODE0] => 11586
[L_SHORTMESSAGE0] => DPRP is disabled.
[L_LONGMESSAGE0] => DPRP is disabled for this merchant.
[L_SEVERITYCODE0] => Error
)

[MTS_Justin]

Hello,

I've re-added the required product bundles for payments pro and direct payment recurring payments, can you please try again and let me know the outcome ?

Thanks !

[Robin159]

Hi Justin,

Thanks for updating the user.  I'm not getting that "DPRP is disabled for this merchant." error anymore but now a generic "Internal Error".  I'm trying an exact same CreateRecurringPaymentsProfile call that works on a live account.  Let me know if we should just start over with a clean sandbox account.  Error details  are below.  Thanks!
Robin

Array
(
[TIMESTAMP] => 2022-07-21T15:02:58Z
[CORRELATIONID] => c58cbba6bd5aa
[ACK] => Failure
[VERSION] => 56.0
[BUILD] => 56068150
[L_ERRORCODE0] => 10001
[L_SHORTMESSAGE0] => Internal Error
[L_LONGMESSAGE0] => Internal Error
[L_SEVERITYCODE0] => Error
)

[MTS_Justin]

Hello,

Thanks for your update.

I'm looking into this in more detail and trying to reproduce the issue.

I'll revert back to you once I have completed my investigation and have further information to share.

Thanks !

[MTS_Justin]

Hello,

Can you try your account again ?

If it still doesn't work, let me know as I have an account I just setup today with DPRP which I could assign to your developer account which you could then use.

Thanks !

[Robin159]

Hi Justin,

I'm still getting an internal error (pasted below).  If you could assign that working dprp account to my developer account that would be great.  Thanks,

Robin

Array
(
[TIMESTAMP] => 2022-07-29T13:23:27Z
[CORRELATIONID] => c0577c82584c0
[ACK] => Failure
[VERSION] => 56.0
[BUILD] => 56068150
[L_ERRORCODE0] => 10001
[L_SHORTMESSAGE0] => Internal Error
[L_LONGMESSAGE0] => Internal Error
[L_SEVERITYCODE0] => Error
)

[MTS_Justin]

Hello,

Sorry for the delay in responding, I was out of office on holidays.

I've assigned the sandbox account to your developer account now.

Let me know of any further issues.

Thanks !