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Internal Server Error when testing Subscription button on sandbox

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New Community Member

Internal Server Error when testing Subscription button on sandbox

Hi,
 
We are working on implementing PayPal buttons on our site. We created test buttons and we are testing them on the sandbox. 
 
The button for recurring payments (Subscription) produces the error below. 
 
What are we missing? How can we fix this? 
 
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

 
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Internal Server Error when testing Subscription button on sandbox

Hi All,

 

This should be back working now.

 

Can you test your subscription code and let me know ?

 

Apologies and thank you !


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9 REPLIES
Moderator

Re: Internal Server Error when testing Subscription button on sandbox

Hello,

Please share the button code that your using so that I can test it

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New Community Member

Re: Internal Server Error when testing Subscription button on sandbox

Here is the button code:

 

<form action="https://www.sandbox.paypal.com/cgi-bin/webscr" method="post" target="_top">

<input type="hidden" name="cmd" value="_s-xclick">

<input type="hidden" name="hosted_button_id" value="9PRG7THTNCQPE">

<input type="image" src="https://www.sandbox.paypal.com/en_US/IL/i/btn/btn_subscribeCC_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">

<img alt="" border="0" src="https://www.sandbox.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">

</form>

 

 

Member

Re: Internal Server Error when testing Subscription button on sandbox

Hi there,

 

Same problem persists here too – I created a new sandbox account and test subscription earlier today, here's my email button code:

https://www.sandbox.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=VHJWRAPYZJSVW

Member

Re: Internal Server Error when testing Subscription button on sandbox

Hello,

 

I am experiencing this same issue: Internal Server Error when trying to subscribe to a package using the Sanbox. I was going to deliver (change from sandbo to live) my project on Monday this week and failed exactly when showing the demo to clients... Very embarassing! Do you (PayPal) have a date when this is going to be resolved?

 

This is my button:

<form action="https://www.sandbox.paypal.com/cgi-bin/webscr" method="post" target="_top">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="G9RRXJD6V5BHY">
<table>
<tr><td><input type="hidden" name="on0" value="Membership Level">Membership Level</td></tr><tr><td><select name="os0">
	<option value="Level 2">Level 2 : $1.00 USD - monthly</option>
	<option value="Level 3">Level 3 : $10.00 USD - monthly</option>
	<option value="Level 4">Level 4 : $33.00 USD - monthly</option>
</select> </td></tr>
</table>
<input type="hidden" name="currency_code" value="USD">
<input type="image" src="https://www.sandbox.paypal.com/en_US/i/btn/btn_subscribeCC_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.sandbox.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>


Right now even the www.sanbox.paypal.com is failing for me. Very stressful to have this from a secure company. If there is a planned maintenance, they should tell at least at some point of the process. Several hours lost figuring out this issue.

 

Thanks in advance. Hope to hear something promising soon.

Moderator

Re: Internal Server Error when testing Subscription button on sandbox

Hello,

 

Thank you all for reporting this issue !

 

I've raised it with our developers and asked them to look into it as soon as possible.

 

In the interim, if when creating the subscription button you choose to not save the button at PayPal, the subscription functionality is intact.

 

I'll update you once I know the issue has been resolved.  Apologies for any inconvenience.


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Moderator

Re: Internal Server Error when testing Subscription button on sandbox

I would also like to add, that we're aware of an SSL warning being shown (invalid hostname) during re-direction when using non-hosted subscription buttons.

 

Our developers have been made aware of this issue and requested to review and resolve it.

 


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Moderator

Re: Internal Server Error when testing Subscription button on sandbox

Hi All,

 

This should be back working now.

 

Can you test your subscription code and let me know ?

 

Apologies and thank you !


Was my post helpful? If so, please give me a kudos!
Member

Re: Internal Server Error when testing Subscription button on sandbox

Hello Justin,

 

It is working now! Thanks for your replies and the follow up. I really appreciate your help. Now we can continue developing the projects for our clients which are going to be your clients too Smiley Happy

 

If you or someone else want to try the code I have one page programed as test on a staging server right here:

 

https://ukulelecheats.the.yagii.de/test/

 

I will leave it enabled for today.

 

Thanks again

Moderator

Re: Internal Server Error when testing Subscription button on sandbox

Hi @Max34

Thanks for confirming the issue is resolved for you, appreciate you taking the time to update me !

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