IPN Not Sending payer_email Field For eBay Transactions

Tim76
Contributor
Contributor

As title. Stopped working today (29th March). The payer_email field is not being sent for eBay transactions, though still works for purchases made from my website (i.e. were the payment has been made on the PayPal website).

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50 REPLIES 50

Joe688
Contributor
Contributor

Same bug here from yesterday 3/28. Please fix this as we need payer's email to send notification. Thanks!

 

@paypal Sample txn id 95M40114LH126734U if you want to look at an sample.

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bnctech
Contributor
Contributor

The same here, it stopped providing payer_email address at 29.03.2019. Need this to be fixed for IPN.

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bnctech
Contributor
Contributor

Also I found that it doesn't work only on PRODUCTION. It works fine on Sandbox (testing) - it returns the example email address from sandbox.

 

Thanks

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JasonDuncan
Contributor
Contributor

Same for me, no payer_email since 29-03-2019

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RochfordTyres
Contributor
Contributor

Same issue here. Also, seem to be missing contact_phone from eBay transactions.  I don't think this is a bug as such that PayPal will "fix" I think this is deliberate. When you receive a Payment Email Notification for an eBay Transaction the buyer's email has been removed for a while now, we were only able to use the details because the transactions were being added via IPN.

 

Would be great if it can be returned, just can't see it 😞

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Swisst182
Contributor
Contributor

How are digital companies supposed to continue trading with no way to send the electronic products via e mail !?? 

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RochfordTyres
Contributor
Contributor

If the goods were sold on eBay you should still be able to get the customer details from the eBay order, just not from the PayPal payment?

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Tim76
Contributor
Contributor

The email address is still available from eBay, and is still sent by PayPal for non-eBay payments. For those using the eBay API, the email address can be retrieved using the GetOrders call.

 

Edit: just an added thought. The PayPal email address may differ from the eBay email address. For those of us who are just emailing order confirmations and digital invoices --- it's not such a big deal. If the customer is not keeping their email addresses up-to-date, then I'm not going to lose sleep over them not receiving a confirmation or invoice. For those dealing with digital goods, it may be a bigger matter.

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bnctech
Contributor
Contributor

Dear Tim76

 

Would you like to advise me about code which I need to get email and item ID from eBay and how to make the communication? Till this i was only using the IPN.

 

Thank you

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