IPN Not Sending payer_email Field For eBay Transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As title. Stopped working today (29th March). The payer_email field is not being sent for eBay transactions, though still works for purchases made from my website (i.e. were the payment has been made on the PayPal website).
- Labels:
-
IPN
-
Reference Transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same bug here from yesterday 3/28. Please fix this as we need payer's email to send notification. Thanks!
@paypal Sample txn id 95M40114LH126734U if you want to look at an sample.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The same here, it stopped providing payer_email address at 29.03.2019. Need this to be fixed for IPN.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Also I found that it doesn't work only on PRODUCTION. It works fine on Sandbox (testing) - it returns the example email address from sandbox.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same issue here. Also, seem to be missing contact_phone from eBay transactions. I don't think this is a bug as such that PayPal will "fix" I think this is deliberate. When you receive a Payment Email Notification for an eBay Transaction the buyer's email has been removed for a while now, we were only able to use the details because the transactions were being added via IPN.
Would be great if it can be returned, just can't see it 😞
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How are digital companies supposed to continue trading with no way to send the electronic products via e mail !??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If the goods were sold on eBay you should still be able to get the customer details from the eBay order, just not from the PayPal payment?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The email address is still available from eBay, and is still sent by PayPal for non-eBay payments. For those using the eBay API, the email address can be retrieved using the GetOrders call.
Edit: just an added thought. The PayPal email address may differ from the eBay email address. For those of us who are just emailing order confirmations and digital invoices --- it's not such a big deal. If the customer is not keeping their email addresses up-to-date, then I'm not going to lose sleep over them not receiving a confirmation or invoice. For those dealing with digital goods, it may be a bigger matter.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dear Tim76
Would you like to advise me about code which I need to get email and item ID from eBay and how to make the communication? Till this i was only using the IPN.
Thank you
- « Previous page
- Next page »
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Need Help Upgrading to PayPal complete payments in PayPal Upgrade Community
- Why is the shipping address not showing in IPN message? in NVP/SOAP APIs
- Why is the PaymentDate is different to the Timestamp in ExpressCheckout response? in NVP/SOAP APIs
- IPN testing in sandbox in Sandbox Environment
- IPN notification url shown on screen is different than what history is showing in PayPal Payments Standard