I am dissatisfied with a purchase using paypal account

[DAFFY2]

I ordered a flower arangement for my sister from a merchant that did not deliver on the day they said they would.In fact not for 3 days after the day they said they would deliver.I got no help from the people at the business.They said they could onlt give me a $10 discount! I want my money back.I used my paypal account.can you help me? I reviewed the company on Consumer Affairs site,and was appauled to see all the negative reviews against the company.I wonder how they are still in Business.I also feel that I should have looked at the reviews before using this company,however,now,that is not the point.Since this is a community listing,I hesitate to use the company's name. But would appreciate any help. The issue was December 23rd 2017

[MTS_Justin]

Hello,

Unfortunately, we don't have the account access available to research this particular issue for you, so you will need to contact PayPal Customer Service to resolve this issue. The PayPal Customer Service team is specially trained to address all account inquiries. I have included a link below to contact our Customer Service Team.

http://www.paypal.com/cgi-bin/webscr?cmd=_contact-general
http://www.paypal.com/cgi-bin/webscr?cmd=_contact-phone