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How to subscribe to the settlement report or transaction detail report?

Contributor

How to subscribe to the settlement report or transaction detail report?

Hello, I'm trying to activate the reporting in my sandbox business account, to develop some system integration software:

https://business.sandbox.paypal.com/merchantdata/reportHome

 

When I follow these steps:

https://www.paypal.com/us/smarthelp/article/how-do-i-subscribe-to-a-report-faq3170

then there is no subscribe button or whatever. The report page only says "You're not subscribed to the daily Settlement report."

 

Any suggestions?

 

Best regards,

Johannes

 

4 REPLIES 4
New Community Member

Re: How to subscribe to the settlement report or transaction detail report?

I'm having the same problem.  It says that you need to go to Reports - Transactions and choose the report and then subscribe, but it doesn't give me the option to subscribe?

Contributor

Re: How to subscribe to the settlement report or transaction detail report?

As am I.  This is ridiculous.  Paypal suggested I upgrade to the new report, and I soon as I did, I lost my access to the settlement report!  and I cannot find an answer online anywhere.  Of course this isn't included as one of their standard questions, so there is no way to ask for help.  Such poor service.

New Community Member

Re: How to subscribe to the settlement report or transaction detail report?

Why isn't PayPal support responding to their customers regarding this issue? They are profiting enough from their clients, so I'd think this request for transaction reports would be pretty straightforward.  I am guessing the report does not exist.

Moderator

Re: How to subscribe to the settlement report or transaction detail report?

Hi all, 

I will look into this issue and reply here once I find out the issue. Please bare with me while I research. 

Thanks,

Christina