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Error while upgrading sandbox to business pro

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pchavda
Contributor
Posted on

I am having trouble upgrading my sandbox business account to business pro. I am getting following error.

Something went wrong. PayPal Payments Pro could not be enabled. Try again.

If you wish to report this error please include the following error id: f44b6f60edaa5

 

I am trying to run test transactions through paypal manager and I am getting "PayPal presented result code 5 - Error: Invalid merchant information." this error. After searching more it seems that I have to upgrade my sandbox business account to business pro but no luck there.

Any help is appreciated. 

@MTS_Justin I see related posts regarding same issue. there is no firm resolution to this issue available.

I can provide more information on this if needed.

Thanks in advance. 

 

 

4 REPLIES 4

Error while upgrading sandbox to business pro

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pfrand
Contributor

I am getting the same error message. 

Error while upgrading sandbox to business pro

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MTS_Justin
Moderator
Hello,

I've tested this today and experienced the issue you mentioned when I attempt to upgrade the account immediately after it's been created. If I leave the account for a few minutes and then attempt the upgrade, it works.

I'll look into this internally to see what maybe causing the error to displayed, but re-attempting the upgrade process should result in an upgraded account.

Thanks !

Was my post helpful? If so, please give me a kudos!

Error while upgrading sandbox to business pro

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pchavda
Contributor

Hi @MTS_Justin,

 

I did try updating sandbox email to pro and it worked. Now I am able to run test transaction without any error. 

I believe that the error was because I did not have sandbox pro business account. But it works now.

Thanks for your help.

 

Error while upgrading sandbox to business pro

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pfrand
Contributor

I was also able to upgrade my sandbox account to pro. Thanks.

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