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Enabling reference transactions in a sandbox account

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adrian729
Contributor
Posted on

Hi everyone!

 

I'm setting up a third party integration with PayPal and I need to get both reference transactions and the option to fetch the customer's billing address enabled in a *sandbox* account.

 

Based on the documentation and the information available online, the only way to get these two enabled is to ask PayPal support. AFAIK there isn't any account option or configuration to enable them (just sandbox, no real live transactions).

 

However I've contacted PayPal support through the "Message" option in the support site but they don't seem to understand what I'm asking for.

 

Any tips on how to get these two features enabled? Thanks!

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Enabling reference transactions in a sandbox account

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MTS_Justin
Moderator
Hi,

Thanks for sharing the merchant id / payer id for your sandbox account.

I've enabled the return of the billing address and reference transactions on the account.

Thanks !

Was my post helpful? If so, please give me a kudos!

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Enabling reference transactions in a sandbox account

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adrian729
Contributor

Account ID: KEWMEF58WJHUN

Enabling reference transactions in a sandbox account

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adrian729
Contributor

@MTS_Justin pinging you here, please let me know if you can enable "reference transactions" and "Billing Address request" for this sandbox account

 

Account ID: KEWMEF58WJHUN

 

Thanks

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Enabling reference transactions in a sandbox account

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MTS_Justin
Moderator
Hi,

Thanks for sharing the merchant id / payer id for your sandbox account.

I've enabled the return of the billing address and reference transactions on the account.

Thanks !

Was my post helpful? If so, please give me a kudos!

Enabling reference transactions in a sandbox account

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HunGeo
Contributor

Hello,

 

I'd like to enable reference transaction for my sandbox account too. I'd like to test recurring payments with woocommerce.

This is my sandbox bussiness accountid:  4KLKNVNE6WKKC.

 

Thank you and take care.

Enabling reference transactions in a sandbox account

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PWSL
Member

Hello I also need this enabled

merchant ID D6JY5BM8VBDFW

Enabling reference transactions in a sandbox account

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MTS_Justin
Moderator
Hello @PWSL

The merchant id you've provided belongs to a production environment account.

I can only enable reference transactions on sandbox accounts. Please login to a sandbox business account for which you want to have reference transactions enabled and send me the merchant id from that account.

Thanks !

Was my post helpful? If so, please give me a kudos!

Enabling reference transactions in a sandbox account

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Vier-Pfoten
New Community Member

Hello, 

I am also having trouble with Customer Services not responding to a request to enable Reference Transactions in our Sandbox and Live account 
@MTS_Justin, could you suggest next steps? 

Enabling reference transactions in a sandbox account

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MTS_Justin
Moderator
Hello @Vier-Pfoten

For our sandbox environment, I can make any changes you may need, I just need the merchant id from a sandbox business account. There is a post pinned to the top of this forum which contains information on how to retrieve your merchant id.

For our production environment, I can't make any changes to accounts. You would need to reach out to our customer service team for any requests relating to a production environment account. If you have not heard back and it's been over a week, reach out to them again.

Thanks !

Was my post helpful? If so, please give me a kudos!

Enabling reference transactions in a sandbox account

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Zapviz
Contributor

Hi.. I need to enable reference transactions on my Account.

 

I can't find my merchant Id

 

If you can enable that asap that would be very much appreciated.

 

Thanks!

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