Enable reference transactions on my sandbox account
TBSLab
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Posted on
May-06-2021
03:23 AM
@MTS_Justin HI, I need some help with enabling reference transactions for my account. Paypal Express checkout via Braintree
I have contacted customer support both via phone, message, and email I haven't gotten any response.
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MTS_Justin
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May-10-2021
05:33 AM
Hello,
I can only assist with sandbox related account requests.
For production accounts, you will need to discuss with our customer service team.
Thanks !
Was my post helpful? If so, please give me a kudos!
I can only assist with sandbox related account requests.
For production accounts, you will need to discuss with our customer service team.
Thanks !
Was my post helpful? If so, please give me a kudos!
TBSLab
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May-10-2021
06:44 AM
@MTS_Justin Thank you!
I have been trying to reach customer service for a month now, Is there another way besides the webform email or by phone. The phone doesn't put me through I only get a message saying "We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions"
Email has no reply but someone is opening it.
MTS_Justin
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May-10-2021
06:52 AM
Hello,
You probably won't be able to reach them via phone due to COVID and the impact it has had.
You would need to use the web-form method to reach out to them. If you don't receive a response, please try again. The teams are extremely busy so please additional time to receive a response.
(note : You will need a business account in order to request this functionality. It cannot be used on a personal or premier account type)
To obtain the feature on a Sandbox (test) account for development purposes, first log in to developer.paypal.com with a Live account, then create a Business account in the Sandbox.
Reference Transactions are enabled by default on Sandbox accounts that were created after December 15, 2015.
Thanks !
Was my post helpful? If so, please give me a kudos!
You probably won't be able to reach them via phone due to COVID and the impact it has had.
You would need to use the web-form method to reach out to them. If you don't receive a response, please try again. The teams are extremely busy so please additional time to receive a response.
(note : You will need a business account in order to request this functionality. It cannot be used on a personal or premier account type)
To obtain the feature on a Sandbox (test) account for development purposes, first log in to developer.paypal.com with a Live account, then create a Business account in the Sandbox.
Reference Transactions are enabled by default on Sandbox accounts that were created after December 15, 2015.
Thanks !
Was my post helpful? If so, please give me a kudos!
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