cancel
Showing results for 
Search instead for 
Did you mean: 

Can't Login with Sandbox Acct

Highlighted
Contributor

Can't Login with Sandbox Acct

Trying to test PayPal payments setup in Woocommerce. As I understand it, tell me if I'm wrong, I create a Sandbox acct and then when I choose to pay with PayPal, I enter the sandbox credentials to login and finish payment. Problem is I can't login with Sandbox acct at all, I get an error message.

11 REPLIES 11
Moderator

Re: Can't Login with Sandbox Acct

Hello,

Make sure you change the settings for the PayPal payment module and enter the email address for the sandbox account to receive the payment and also ensure "sandbox" or "test" mode is enabled.

If the issuer persists, share the exact error message and if possible, a PayPal debug id

Was my post helpful? If so, please give me a kudos!
Contributor

Re: Can't Login with Sandbox Acct

Unfortunately that isn't it. Forget making transaction.....I can't even login! Create the account, use password 'helloworld', it doesn't work, change password to '12345678' and still I get the error 'Some of your info isn't correct. Please try again.'. The tech guy at PayPal said reset the password but of course that doesn't work.

Moderator

Re: Can't Login with Sandbox Acct

Hello,

When you reach the PayPal page where you login, what is shown in the address bar of the browser ?

What is the email address of the sandbox account you wish to login with ?

Was my post helpful? If so, please give me a kudos!
Contributor

Re: Can't Login with Sandbox Acct

I am having this same problem too. I've created multiple sandbox accounts, but when i reach the log-in page to test a payment, i can't login because it says my account is invalid

Contributor

Re: Can't Login with Sandbox Acct

I found the solution, i was being re-directed to www.paypal.com and found out that I need to be on www.sandbox.paypal.com for the sandbox account to work, however, when i try to log-in, it continues to redirect me to a page that gives me the notification: "You've been inactive for awhile, so we logged you out to help protect your account. Please return to the merchant and restart the payment process"

 

What does this mean? I've already logged into my account several times on a separate tab as well.

Moderator

Re: Can't Login with Sandbox Acct

Hi guys,

 

The best starting point for this would be our guide here: https://developer.paypal.com/docs/classic/lifecycle/ug_sandbox/

But in essence, the following might help.

 

  • The sandbox is a complete copy of the real system and to reach/use it, ensure "sandbox" is in the address field where needed.
    e.g.: sandbox.paypal.com is a copy of paypal.com but you can only login here with sandbox accounts you created on the developer portal (https://developer.paypal.com/developer/accounts/)
  • You can check the emails send to these "fake" test accounts here: https://developer.paypal.com/developer/notifications/
  • When you login to the Dev Portal you will already have 2 accounts created by us: -facilitator account (merchant account) and -buyer account (buyer).
  • Always test using private/incognito browser to avoid cookies, temp files etc. conflicts with live sites.
  • To test with the sandbox, your endpoints, the servers your integration need to talk to, have to be the sandbox ones. Most shopping carts have a button for that, check their documentation how to and what to change.
    If you do a custom integration, here is a list with all endpoints: https://developer.paypal.com/docs/classic/api/endpoints/

I hope this helps.

Contributor

Re: Can't Login with Sandbox Acct

To @MTS_Stefan :

 

Your guide page(1) shall be written something similar to your replay content for people to get a step-by-step information for knowhow about Sandbox test, I succeed the sandbox transaction by guessing that I need to use 2 fake accounts for buyer and seller, but before I succeeded this time, I failed a couple times and wondering what when wrong, wrong with my side or your side? and before this work session, I tried and failed a couple months ago, if your Guide web page(1) should be written like you reply does, I wouldn't have to wastes months to get to knowhow of utilizing Paypal sandbox process, neither would I need to waste so much time for try&error many times at this work session, and I almost give up again.   Please, represent your Guide web page(1) by targeting Human readers!  Thanks.

 

 

(1)Guide web page:  https://developer.paypal.com/docs/classic/lifecycle/ug_sandbox/

 

 

Regards,

 

KC

Contributor

Re: Can't Login with Sandbox Acct

Thank you for your post! It really helped. They should definitely think on simplifying the testing environment. People are loosing time and money to understand how it works. On the other platforms testing is much, much easier.

Contributor

Re: Can't Login with Sandbox Acct

In order to keep the meaning of my earlier replay in context, I hereby attached the content of the mentioned Guide(Formally titled "PayPal Sandbox Testing Guide") web page as follow.

2019-08-01_164227.jpg