Can not complete 3ds payment

[hriad]

Hello;

I'm having issues with testing hosted fields in sandbox. Using this card 4000000000001000 expiry 2025 and cvv 123 (taken from https://developer.paypal.com/braintree/docs/guides/3d-secure/testing-go-live) But authentication always fails with:

{
  liabilityShifted: false,
  liabilityShift: "NO",
  authenticationStatus: "ERROR",
  authenticationReason: "ERROR",
  card: undefined,
  orderId: "1FW62017EN671784S"
}

What card should I use to simulate successful 3ds flow?

[MTS_Justin]

Hello,

Documentation for test cards for PayPal 3D Secure testing is available here : https://developer.paypal.com/docs/checkout/standard/customize/3d-secure/test

Thanks !

[hriad]

Thanks for the reply; but I'm still getting the same payload 😞

[MTS_Justin]

Hello,

Please share the debug id for your attempt so it can be reviewed.

Thanks !

[hriad]

Now this is weird; I'm no longer getting that payload back! Now requests to https://www.sandbox.paypal.com/webapps/helios/api/fi/threeds/jwt and https://www.sandbox.paypal.com/webapps/helios/api/switch/threeDSLookUp are failing with a 401 error

{"ack":"permission denied","error":""}

Catching the error from hostedFields.submit() shows this error:

{ code: "internal_service_error", description: "api_error" }

debug_id for the request that triggered this error is: 7a62cedf672d8

[MTS_Justin]

Hello,

I've checked the debug id you have provided, but the reason for the error is not clear from reviewing the logs for the attempt.

Can you please submit a support ticket to our team for this issue, share the recent debug id and we can raise the issue internally to determine the cause.

Thanks !

[hriad · Accepted solution]

I've already did that (case 10166423). I've added detailed logs about my issue on Jan 22. Waiting for a reply!

[MTS_Justin]

Hello,

Great. I see the case is assigned to an engineer and it's being investigated.

Thanks !