Billing address request is not enabled for merchant (#11601: Request for billing address failed).

G-r-a-h-a-m
New Community Member

Anyone know how to resolve this error?    Everytime we process an order on Paypal through our Magento 2 system we get this error.

 

Billing address request is not enabled for merchant (#11601: Request for billing address failed).

 

Is there something we need to do on Paypal settings?

 

Thanks

 

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1 REPLY 1

eismail
New Community Member

I'm receiving the same error on my sandbox account. As I understood the only way to fix this is to contact PayPal customer service so they can enable it for the account. I just did it by email and waiting for an update. 

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