Balance / ACH Funded Payments | 10001 Internal Error
MTS_Justin
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Posted on
Feb-14-2018
03:06 AM
Hello Sandbox Community,
We're currently experiencing an issue within our environment which is impacting the ability for a user to conduct a transaction and funded it from their account balance or bank account (ACH). Attempting to use either of these funding methods is resulting in a "10001 - Internal Error" API response.
Our developer teams are already triaging this issue and we hope to have it resolved soon. I'll update this thread once the issue has been resolved.
In the interim, if you fund the transaction via debit/credit card, it should complete without issue.
Apologies for any inconvenience.
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3 REPLIES 3
MTS_Justin
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Feb-14-2018
07:35 AM
Hello,
This issue should now be resolved.
Apologies once again for any inconvenience.
Was my post helpful? If so, please give me a kudos!
This issue should now be resolved.
Apologies once again for any inconvenience.
Was my post helpful? If so, please give me a kudos!
Sniper45
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Jun-12-2018
09:32 AM
MTS_Justin
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Jun-18-2018
03:56 AM
Hello,
If you fund the transaction via debit/credit card, does it succeed ?
Please share the debug id returned with this failure message so I can review it
Was my post helpful? If so, please give me a kudos!
If you fund the transaction via debit/credit card, does it succeed ?
Please share the debug id returned with this failure message so I can review it
Was my post helpful? If so, please give me a kudos!
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