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Alert - Upgrading To Payments Pro Failing

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MTS_Justin
Moderator
Posted on

Hello,

 

We've been made aware of an issue whilst attempting to upgrade a business sandbox account to a payments pro business sandbox account.

 

During this upgrade process, an error is shown on-screen to the user and the account is not upgraded to payments pro.

 

Our engineering team have been made aware of this issue and requested to investigate and resolve.

 

I'll post back in this "pinned" thread once the issue has been resolved.

 

Apologies for any inconvenience.

 

Thanks !


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Alert - Upgrading To Payments Pro Failing

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MTS_Justin
Moderator
Hello,

This issue should now be resolved.

Tested and confirmed today, creating two new U.S. business sandbox accounts and upgrading them to payments pro successfully.

Apologies for any inconvenience.

Thanks !

Was my post helpful? If so, please give me a kudos!

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