Activity Download Report data - API or need SFTP enabled for my sandbox account

[BJScharf]

I am trying to pull data from the "Activity Download Report" which we can manually get in a CSV file.  I would like to skip the manual step and pull the data directly.  I don't see how this is possible using the API's as we also need the sweep amounts and sweep dates.  So I am trying to set up STFP to try to pull this data.  It says I need to contact somebody and has this link https://www.paypal-support.com/s/login/?language=en_US&ec=302&startURL=%2Fs%2Fcontactsupport%3Flangu... .  I cannot log into that link to even try to contact a human.  Can anybody provide ideas or help for getting the Activity Download data either via SFTP access or API calls?

Thank you.

[MTS_Justin]

Hello,

For production sFTP access, you need to request that functionality be enabled on your account via our customer service team - https://www.paypal.com/smarthelp/contact-us

Ensure to request they grant you sFTP access and subscribe you to the settlement report (STL) and transaction reconciliation report (TRR).

Thanks !

[BJScharf]

Thank you for the response.  When I click on that link, it suggests a knowledgebase sort of GUI.  That fails to provide a way to request this.

Next is the "message us" icon to click on.  That  says it is unavailable at 4 PM Eastern.  I don't know when it would be available.  After many tries I get an automated bot which results in "All our agents are currently offline. Please try again during business hours."  Could you tell me when these hours are?  I would think 4 PM is still business hours, but maybe this is in India or China.

Next up is the "resolution center."  When I click on this, I go to a screen which would list resolutions, but I guess there are none.  There is a "report a problem" button.  WHen I click on this, it goes to https://www.paypal.com/myaccount/activities/?free_text_search=&start_date=2022-06-09&end_date=2022-0... which shows nothhing.

There is still hope, for there is an "email us" button.  I tried that previously and have yet to receive a response.  Should I try again?  

The last hope is a phone call.  It first asks about messaging when I click the telephone option, but of course that is not available either when I try.  So I call and get an automated bot that cannot understand what I want.  It guesses that I want help with a "merchant" account and tries to connect to a human, but alas no humans are available.  It says they will call back.  I hope they do.  If our company made it this hard to simply turn on a feature when we would have zero customers.  I don't understand.  If anybody has an idea of something to try, please let me know.  

[MTS_Justin]

Hello, 

Try this number, I had a record of it and I hope it still works and they are able to assist you further. 

Contact Customer Service

Thanks !